FAQ

Frequently asked questions about Claude Code and QCode.cc

Frequently Asked Questions (FAQ)¶

QCode.cc Platform¶

Q: Where do I get my API Key?¶

A: Log in to the QCode.cc Dashboard and create or view your API Key on the "API Key Management" page.

Q: What prefix does the API Key use?¶

A: QCode.cc API Keys start with cr_, e.g. cr_xxxxxxxxxxxxxx.

Q: Why is my API Key not working?¶

A: Common causes:

1. Copy error: Check for extra spaces or missing characters
2. Subscription expired: Check your account status on the Dashboard
3. Environment variable not applied: Reopen your terminal or run source ~/.zshrc
4. Wrong API endpoint: Make sure ANTHROPIC_BASE_URL is set to https://asia.qcode.cc/api

Usage & Plans¶

Q: How do I check my current session usage?¶

A: Two ways:

Dashboard (recommended): Log in to the Dashboard and view model call counts, cost breakdown, and plan consumption on the "Usage Statistics" page.

Quick check in CLI: Use the /cost command to see a summary of the current session:

/cost

Dashboard billing is based on the LiteLLM pricing table, which is more accurate than what the CLI shows.

Q: Is there a usage cap on the Max x20 account resources for Premium and Enterprise Team plans?¶

A: Yes. Each Max x20 account has a cap of $5,000 per 30 days (actual consumption is typically $4,500–$4,800). We schedule through an account resource pool, so the vast majority of users will never hit this limit. For unusually high usage requirements, please contact support.

Q: What are the concurrency limits and time-window limits for each plan?¶

A:

Concurrency limits:

• Personal plans (Basic / Pro / Premium): 5 concurrent requests per API Key
• Enterprise Team: 35 concurrent requests per account resource, supporting 3–5 simultaneous users

4-hour time-window limit:

• Personal plans: subject to a 4-hour window limit
• Enterprise Team: no time-window limit, supports continuous development

Q: Are refunds available?¶

A: We sell digital network goods. Once activated, account resources are occupied, so refunds are not supported.

Balance transfer alternative: Transfers between QCode members are supported. Once you find a buyer, send an email to hi@qcode.cc with the transfer amount and the recipient's QCode account email address. Transfers are completed within 1 business day.

Refunds may be granted on a case-by-case basis only in the following situations: a platform outage causing more than 24 hours of service interruption; the platform unilaterally terminates service while a balance remains; or a mistaken top-up is reported within 24 hours with no usage having occurred.

Quick Reference¶

Q: How do I install Claude Code?¶

A: Install globally via npm, then configure the environment variables:

npm install -g @anthropic-ai/claude-code

Detailed steps (including instructions for all three platforms) → Installation Guide

Q: How do I configure the QCode.cc proxy?¶

A: Set the following environment variables:

export ANTHROPIC_BASE_URL="https://asia.qcode.cc/api"
export ANTHROPIC_AUTH_TOKEN="cr_your_api_key"

We recommend adding these to your shell config file (~/.zshrc or ~/.bashrc). See → Installation Guide

Q: How do I enter Plan Mode?¶

A: Press Shift+Tab twice, or set the default mode in .claude/settings.json:

{ "permissions": { "defaultMode": "plan" } }

In Plan Mode, Claude analyzes your request without executing any actions.

Q: How do I switch models?¶

A: Use the /model command:

/model opus
/model sonnet

Q: How do I have Claude commit or review code for me?¶

A: Use /commit to generate a commit and /review to perform a code review. You can also just tell Claude directly: "commit these changes" or "review this PR".

Q: How do I report a bug?¶

A: Visit GitHub Issues and provide reproduction steps along with any relevant error information.

More Help¶

Can't find what you're looking for? Check these topic-specific docs:

Contact support: Use the live chat in the bottom-right corner of the website, or email hi@qcode.cc